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Shipping, Payments + Returns

Payment methods we accept: We accept Visa, Mastercard, PayPal, Email Money Transfers, Money Orders & Cheques through secure online transactions/ordering. Cash will be accepted from local residents wishing to pick up their order (cheques NOT accepted for local pick-up). See our questions page for more details on local pick-up and information on our additional payment options.

Shipping Time Frame: In most circumstances your order will leave our warehouse within 2-5 business days. Once your order leaves our warehouse it takes 2-10 business days for you to receive your item(s), depending on where it is being shipped to. We do our best to keep you updated if we have an out of stock item.

Tracking Your Order: You will receive an email receipt with an order ID# that you can use to check on the status of your order through our online tracking system.

Most orders will be provided with a tracking number you can use on the canada post website to track your order. Canada Post website is www.canadapost.ca

You will need your Order ID# and email address you used during checkout to view your order status and to locate your tracking number. Click here to check on your order now.

The link to our order tracking system can be found along the top navigation and on the left hand side under 'My Order'.

Shipping Rates... (New Rates starting Sept. 9th 2011)

Canada West - AB, BC, SK, MB:
0-$99.99 is $8.95
$100-$199.99 is $11.95
$200.00 or more is FREE

Canada - ON, QC, NB, NS, PE, NL:
0-$99.99 is $11.95
$100.00 to $199.99 is $13.95
$200.00 or more is FREE

NT, YK, NU:
0-$99.99 is $14.95
$100.00 to $199.99 is $17.95
$200.00 or more is FREE

United States:
0-$49.99 is $14.95
$50.00 to $99.99 is $17.95
$100.00 to $249.99 is $21.95
$250.00 or more is FREE

Shipping Methods: Most of our items are shipped via Canada Post. Note: Drop ship items ship by Canada Post or through a ground service such as FedEx. Orders which include multiple items may be sent in multiple shipments and may have different processing/ship times and could require different shipment methods. (See drop shipping below.)

Occasionally, circumstances beyond our control will require additional shipping time. Holiday seasons, large orders, and out of stock items may take longer. We will contact you if items are backordered and customers will be notified if an item ordered has been discontinued or is no longer available. At this time we are only accepting orders within Canada & United States.

Drop Shipping: Some of our items are drop ship items, which means they are shipped to you directly from our supplier. In product description, you will be notified of the shipping details. Our drop shippers use Canada Post and ground service delivery such as FedEx.

What is your return policy? At BabyGrins, we want you to be happy. If you are not 100% satisfied with your purchase, we will issue a complete refund on the same credit card which it was purchased on.

We will only accept returns of merchandise that are in their original packaging, un-worn and with all tags attached. Merchandise that is damaged or used will not be accepted. We reserve the right to refuse a return on any product that does not meet these requirements. Please note in order to obtain a refund contact us by email at marcie[at]babygrins[dot]ca. Please include your name, the reason for the return and a request for refund or exchange.

Please note that shipping costs, border taxes/custom charges are not refundable, with the exception of orders incorrectly shipped by us. All sales are final after 30 days.

What if I receive a defective product? All items, if any, are warranted directly by the manufacturers. No other warranty either expressed or implied is offered by Baby Grins. Baby Grins is not responsible for normal wear & tear, abuse, or mistreatment of item(s). Items which are reported defective within 30 days of receipt will be replaced or if requested, a refund will be issued. Claims reported after 30 days of receipt for any defects may be replaced or repaired at the discretion of Baby Grins.

What if I want to cancel my order? Since we attempt to process orders within 24 hours, cancellation of an order must be received within 24 hours of the order being placed. Shipping, handling, and freight charges will apply to all orders shipped prior to our receiving your cancellation. No fees will apply to any order cancelled before the items have been shipped. Please email marcie[at]babygrins[dot]ca or phone: 866-970-2229 to cancel an order.

Taxes: Baby Grins does charge sales tax on orders shipped within Canada. Taxes applied to your order will be based on the province or territory orders are being shipped to. All taxes will be added upon checkout. Taxes will not be added to orders shipped to the United States, however YOU are responsible for any customs duty or taxes levied.

Refusal of Delivery: If a package is refused for delivery, you (the customer) will be responsible for actual shipping charges incurred by Baby Grins. We will issue a credit to the original credit card for the purchase price less the actual shipping cost, once the package is back in our warehouse. The shipping costs and/or any shipping surcharges incurred will apply even if you were not originally charged a shipping fee (ie: free shipping offer).

Incorrect shipping address provided packages that are returned or shipped with an incorrect address provided by the customer will be subject to any/all additional shipping charges. Orders that are later cancelled due to an incorrect address provided by the customer are also subject to actual shipping charges.

Your Acceptance of These Terms by using this web site, and purchasing our products, you signify you agree with Baby Grins policies. If you do not agree with our policies, please do not use our web site or services.

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